Book online for the best price. Online is where the Sale Fares and any exclusive offers live.
Your e-ticket arrives by email once payment clears. Show it on your phone or print it. A valid booking number also works.
Depends entirely on which fare you bought. Sale Fares are non-refundable and non-transferable. Regular Fares can be changed more than 48 hours out and partially refunded. The full table of windows, fees and travel credit terms is in the conditions of carriage.
Changes are made through Manage Booking on the website or by calling 1300 730 740. Email requests for changes are not accepted, at any time.
If Firefly cancels a service, you get a full refund or a travel credit or open ticket valid six months, or automatic free transfer to the next available service.
A single assistance animal may travel with the passenger who depends on it, with a valid Assistance Animal Pass or interstate assistance animal accreditation, presented on boarding. The animal travels in the seating compartment where a seat beside the passenger is free. You supply absorbent matting and meet the animal's needs during travel.
Companion, therapy, facility and emotional support animals do not qualify. House training and general obedience are not enough on their own.
Minimum dress and hygiene standards apply: a shirt, shorts, trousers or skirt, and footwear. Firefly reserves the right to refuse carriage where these are not met.
Full terms: conditions of carriage.
General travel information: general information.
Common questions: FAQs.
