General Information

Each Firefly Coach has plenty of space for your baggage. Your ticket includes FREE transportation of 45kg of luggage per passenger, two suitcases or lockable carry bags of 20kg each. This must be placed in the luggage compartment. One small handbag or carry bag under 5kg. This can be taken on board. Please ensure that all of your luggage is labelled with your name, address and contact phone number to avoid any confusion. Our friendly drivers are more than happy to help you load your luggage into the luggage compartment.
We strongly recommend you have an appropriate level of travel insurance.
Frequently Asked Questions
Do you have a question with regards to your booking or your trip with Firefly Express? Here you can find the answers to the most common questions and contact information about our customer service.
View frequently asked questions
Luggage Policy
Read our Luggage policy before your bus travel and you will be pleasantly surprised at how much Luggage you can take on one of our buses!
View luggage policy
Lost & Found
It you have lost something on board one of our coaches you can contact us at Firefly Express on 1300 730 740 on fill in the information on line
Contact us
Cancellation & Amendment Charges
Cancellation policy