If we have cancelled your Firefly Service, we will transfer your booking to an open dated ticket that can be used on another date of your choice up to 12 months from your date of purchase, at no additional cost. An update ticket showing this change will be emailed to you for your record.
Firefly will contact anyone whose service has been impacted as soon as possible.
Alternatively, you can choose a refund.
Please allow up to 72 business hours for a reply acknowledging your request.
If your bus trip was booked through a travel agency or third-party website, contact these companies directly for assistance.
Some states and territories have introduced additional health and safety protocols in response to Coronavirus which may impact interstate travel.
Prior to travel, ensure you check the latest government travel requirements for the state you are travelling to, which may include the use of face masks, border entry permits and quarantine. Not following state and territory requirements could lead to being denied entry.
If your travel plans are affected by border restrictions, we can assist you by:
Our current processing time is taking approximately 5 business days. Please be assured, we are working as quickly as possible to assess and process all refund requests.
Once your refund has processed you will receive an email to confirm it has been actioned.
We appreciate your patience.