Conditions of Carriage
The Company is not a common carrier and reserves the right to
refuse to carry any person or their luggage without assigning a
All fares advertised are in Australian dollars, per person, for one way travel only.
The Company accepts no liability for lost or damaged luggage. The
company recommends that sufficient luggage insurance be obtained.
Luggage allowance per person - 1 suitcase or travel bag, not to exceed 20 kg, and a small carry bag, not to exceed 5 kg. Any extra pieces of luggage will be charged at $20 per piece. Each item must be clearly marked with your full
name, address and contact number. Luggage exceeding the allowable
limit, or any boxed item will be considered freight and charged
accordingly. Excess luggage, surfboards, bikes or freight not
guaranteed to depart on requested service, may be held for next
Hoverboards will not be carried.
Alcohol, Smoking & Drugs
Australian Federal and State Government Regulations prohibit
smoking, the consumption of alcohol and the conveyance or ingestion
of illicit drugs on coaches. Passengers under the influence of
alcohol or illicit drugs will not be permitted to board the coach.
Persons behaving in a disruptive manner may be removed from the
coach at the sole discretion of the Coach Captain.
A reasonable standard of clean clothing and footwear is required.
Seat Allocation requests are not guaranteed.
Passengers must Check in 30 minutes prior to departure, whether at
a Passenger terminal or en route.
All children under the age of 16 years must be accompanied by a chaperon aged 16 years or over.
A seat must be purchased for all children.
We strongly recommend that all infants / children travelling on any Firefly Express service , are restrained in an appropriate "child restraint" or "booster seat" that is applicable to their age or size, as is considered an appropriate "restraint / booster" by "Road Safety Road Rules 2009". The decision of the parent / guardian is at their sole discretion, and Firefly/we accept no responsibility or liability in any way for the decision made by the parent / guardian or any loss or damage, or any cost or expense incurred by any person as a direct or indirect consequence of that decision. Where the child is of a suitable age / size, as a minimum the seat belts provided should be used. Children will not be seated in the front row, unless all the other seats are taken up by other children.
Travel insurance is highly recommended when making all travel
Photo ID must be carried with you at all times when travelling on a Firefly service . Photo ID must be presented on request. Failure to do so may lead to a cancellation / termination of your travel arrangements with Firefly. Firefly or any of its agents accept NO responsibility or liability in anyway , for any loss, damage , cost or expense incurred by a person as a direct or indirect consequence of not producing photo ID on request.
The Company, and or their agents, will not be liable for
any accident, injury or death or any passenger, nor loss or
damage to personal effects or luggage, irrespective of the
conditions from which such accident, injury, death, loss or
damage may have arisen.
The Company, and or its agents will not be responsible for
any inconvenience, or loss occasioned to delays to services
and additional cost of accomodation, transport and
associated expenses and this includes adverse weather.
The company, and or its agents reserve the right to cancel,
vary or substitute any service in any way for any reason
The company, and or its agents, reserve the right to refuse
carriage of any person on any service and to remove any
person from any service for any reason or in the interest
of other passengers.
No guarantee, express or implied attached to any motor
vehicle owned by, leased by, or operated for the company,
nor can the operator or its agents accept liability for any
loss, delay, cancellation of service, death or irregularity
that may occur to be occasioned by any cause whatsoever and
it is expressly agreed that all bookings are made and
accepted under these stipulations and conditions.
Timetables and fares are subject to alteration without
Meals or refreshments are not provided by the company,
although stopovers en route will be provided.
Minors must be accompanied by an adult at all times.
All travel purchased on a Firefly Express service or Firefly Codeshared service is Non Refundable.
A change of travel date and or service (transfer) requires a minimum of 48 hours notice, from the
original travel date and time.
For safety reasons certain goods or articles cannot be
carried, such as weapons, explosive goods and flammable
Fruit and vegetables will not be carried due to Government
Seat allocation requests are not guaranteed.
Due to safety requirements Firefly Express requires any
passenger travelling with a wheelchair, must be accompanied by
a carer or escort at all times.
We recommend that you contact Firefly Express a minimum 72 hours
prior to departure, as the allocation of a wheelchair accessible
coach on a specified or requested service is subject to
availability. A wheelchair accessible coach on any Firefly
Express service is not guaranteed.
Firefly has arrangements with other carriers known as "Codeshare". This means that even if you have made a reservation with Firefly and hold a ticket for a Firefly advertised service, you may travel with another carrier.
Firefly Coaches are not responsible for any connections missed due to delays. This includes
connections on other carriers. Firefly Coaches will transfer your booking to the next available
service on a Firefly service only.
All advertised discounted fares, are subject to availability and therefore are not guaranteed.