Privacy Policy
Firefly Coaches Pty. Ltd. ABN 14 004 864 251 and its related companies will be subjected to the National Privacy Principles under the Privacy Act 1988 as amended by the Privacy Amendment (Private Sector) Act 2000. When this document refers to We/Us/Our it means firefly Coaches Pty Ltd and its related companies.
Your Information
We will only collect and store and hold information on what products and services you request from us.
Information you provide to us may include information such as:
- Your departure dates and times, arrival dates and times, place of departure and place of arrival.
- Your full name, address, e-mail, credit/debit number and other number details, expiry date, billing address and contact telephone number details.
This information applies to any passenger ticket offered or sold by us, as well as any Freight or Charter product offered or sold to you.
Passenger information applies to any Adult, Child or Infant dealing with us.
We may ask whether you have any Health requirement in which could compromise your safety, or that of other customers.
Other forms of information obtained by us may include personal details required when applying for any employment with Firefly Coaches Pty. Ltd.
The Privacy Policy will also apply to any information provided to us from our accredited travel agents and other sales staff who sell our product.
The Privacy Policy will not supply employee information or records of any staff employed by/or associated with us as this information is exempt from this legislation.
Information Collection Process
We may collect personal and travel information when you are dealing with us by telephone, face to face, website, e-mail, letter or fax.
Third party collection of information can be obtained from accredited travel agents used by us. This may include travel companies who offer our product via their own means whether it be a website, telephone or direct sale.
We will not deliberately seek personal information from sources other than that which is provided to us by you.
Any electronic transactions, credit card and direct deposit transactions may be processed by a third party who may require you to provide additional information.
Our online booking facility utilises the Safeguard, Secure Sale Certificates and Secure Socket Layers which are designed to keep your personal information as secure as possible.
How We Utilise This Information
We utilise your information in order to process and maintain your booking, hence it is essential that all information provided to us is accurate.
To ensure that the correct person/s are travelling, we may at any time ask for information such as photo identification, relevant concession cards, receipts or tickets for proof of fare type, identification and purchase.
We may contact you if any situation arises where your booking, reservation or sale with us could change.
We may hold your personal information to inform you of any changes to our product and to inform you of any future promotions.
Our way of informing you may be via phone, fax, e-mail or personally.
If you give us false information, this may lead to your booking, reservation or sale with us being forfeited.
Providing Your Information To Other Parties
Your personal information may be provided to police or other law enforcement and government agencies for security reasons, or if they have directed us to provide your information to them.
We will only provide the information on the condition the 'Third Party' requesting the information provides us with their full details and the position they hold within their organisation.
We may also provide your information to other 'Third Parties' such as our accredited travel agents and other organisations selling our product.
It is essential that if you obtain information relating to us from other means like other websites, links or providers who promote or sell our product, that you are aware of their privacy policy before providing them with information.
Obtaining Information From Us
If you wish to obtain personal information from us. it is essential that you provide proof of identity and reasons for the information you seek. Ensure that you understand that we could hold the right to refuse to provide that information to you.
You will need to supply proof of identity and reasons for the change if you ask to make any changes to any sale you have made with us.
Other Information
We have the right where necessary to make changes to this privacy policy, if our business arrangements or if the privacy laws or any part of the law change at any time.
Once your personal information is no longer required by us we will endeavour to permanently destroy any personal information you have provided to us.
If you wish to raise an issue concerning a complaint concerning your privacy with us, or any issue regarding our privacy policy, we ask you to forward any correspondence via mail to:
Manager
Firefly Coaches Pty. Ltd.
79 Emu Road
Maidstone VIC 3012
