The Company is not a common carrier and reserves the right to refuse to carry any person or their luggage without assigning a reason therefore.
The Company, and or its agents will not be responsible for any inconvenience, or loss occasioned to delays to services and additional cost of accomodation, transport and associated expenses and this includes adverse weather.
The company, and or its agents reserve the right to cancel, vary or substitute any service in any way for any reason deemed necessary.
The company, and or its agents, reserve the right to refuse carriage of any person on any service and to remove any person from any service for any reason or in the interest of other passengers.
No guarantee, express or implied attached to any motor vehicle owned by, leased by, or operated for the company, nor can the operator or its agents accept liability for any loss, delay, cancellation of service, death or irregularity that may occur to be occasioned by any cause whatsoever and it is expressly agreed that all bookings are made and accepted under these stipulations and conditions.
Timetables and fares are subject to alteration without notice.
Meals or refreshments are not provided by the company, although stopovers en route will be provided.
Minors must be accompanied by an adult at all times.
All travel purchased on a Firefly Express service or Firefly Codeshared service is Non Refundable. A change of travel date and or service (transfer) requires a minimum of 48 hours notice, from the original travel date and time.
For safety reasons certain goods or articles cannot be carried, such as weapons, explosive goods and flammable items.
Fruit and vegetables will not be carried due to Government Quarantine Regulations
Seat allocation requests are not guaranteed.
Due to safety requirements Firefly Express requires any passenger travelling with a wheelchair, must be accompanied by a carer or escort at all times.
We recommend that you contact Firefly Express a minimum 72 hours prior to departure, as the allocation of a wheelchair accessible coach on a specified or requested service is subject to availability. A wheelchair accessible coach on any Firefly Express service is not guaranteed.
Bookings made directly through any Firefly office or counter will incur a non refundable $5.00 booking fee. Any bookings made online will not incur a $5.00 booking fee.
Firefly has arrangements with other carriers known as "Codeshare". This means that even if you have made a reservation with Firefly and hold a ticket for a Firefly advertised service, you may travel with another carrier.
All advertised discounted fares, are subject to availability and therefore are not guaranteed.