Conditions of Carriage

The Company is not a common carrier and reserves the right to refuse to carry any person or their luggage without assigning a reason therefore.

Luggage

The Company accepts no liability for lost or damaged luggage. The company recommends that sufficient luggage insurance be obtained. Limit of 2 suitcases, each suitcase is not to exceed 20kg and one small carry bag, not to exceed 5kg. Each item must be clearly marked with your full name, address and contact number. Luggage exceeding the allowable limit, or any boxed item will be considered freight and charged accordingly. Excess luggage, surfboards, bikes or freight not guaranteed to depart on requested service, may be held for next available service.

Alcohol, Smoking & Drugs

Australian Federal and State Government Regulations prohibit smoking, the consumption of alcohol and the conveyance or ingestion of illicit drugs on coaches. Passengers under the influence of alcohol or illicit drugs will not be permitted to board the coach.

Disruptive Behaviour

Persons behaving in a disruptive manner may be removed from the coach at the sole discretion of the Coach Captain.

Dress Requirements

A reasonable standard of clean clothing and footwear is required.

Seat Allocation

Seat Allocation requests are not guaranteed.

Departure Times

Passengers must Check in 30 minutes prior to departure, whether at a Passenger terminal or en route.

Children

All minors under the age of 13 years must be accompanied by a chaperon aged 16 or over. A Parent / Guardian Authorisation form must be completed for all unaccompanied minors between 13 and 16 years of age. Children 2 years and over will be charged the applicable child rate with a confirmed seat. Children under 2 years of age may travel free of charge if accompanied by a full fare paying adult. Should a child under the age of 2 years require a seat, the applicable child rate will be charged.
Download Parental- Guardian Form

Travel Insurance

Travel insurance is highly recommended when making all travel arrangements.

Other Conditions

The Company, and or their agents, will not be liable for any accident, injury or death or any passenger, nor loss or damage to personal effects or luggage, irrespective of the conditions from which such accident, injury, death, loss or damage may have arisen.

The Company, and or its agents will not be responsible for any inconvenience, or loss occasioned to delays to services and additional cost of accomodation, transport and associated expenses and this includes adverse weather.

The company, and or its agents reserve the right to cancel, vary or substitute any service in any way for any reason deemed necessary.

The company, and or its agents, reserve the right to refuse carriage of any person on any service and to remove any person from any service for any reason or in the interest of other passengers.

No guarantee, express or implied attached to any motor vehicle owned by, leased by, or operated for the company, nor can the operator or its agents accept liability for any loss, delay, cancellation of service, death or irregularity that may occur to be occasioned by any cause whatsoever and it is expressly agreed that all bookings are made and accepted under these stipulations and conditions.

Timetables and fares are subject to alteration without notice.

Meals or refreshments are not provided by the company, although stopovers en route will be provided.

Minors must be accompanied by an adult at all times.

All travel purchased on a Firefly Express service or Firefly Codeshared service is Non Refundable. A change of travel date and or service (transfer) requires a minimum of 48 hours notice, from the original travel date and time.

For safety reasons certain goods or articles cannot be carried, such as weapons, explosive goods and flammable items.

Fruit and vegetables will not be carried due to Government Quarantine Regulations

Seat allocation requests are not guaranteed.

Due to safety requirements Firefly Express requires any passenger travelling with a wheelchair, must be accompanied by a carer or escort at all times.

We recommend that you contact Firefly Express a minimum 72 hours prior to departure, as the allocation of a wheelchair accessible coach on a specified or requested service is subject to availability. A wheelchair accessible coach on any Firefly Express service is not guaranteed.

Bookings made directly through any Firefly office or counter will incur a non refundable $5.00 booking fee. Any bookings made online will not incur a $5.00 booking fee.

Firefly has arrangements with other carriers known as "Codeshare". This means that even if you have made a reservation with Firefly and hold a ticket for a Firefly advertised service, you may travel with another carrier.

All advertised discounted fares, are subject to availability and therefore are not guaranteed.