Failure to travel - No Refund/Transfer
A change in travel date will incur a $15.00 transfer fee, per person, per sector
A change in travel date may also incur an upgrade fee , per person ,per sector. An upgrade fee is only applicable if the new travel date selected is at a higher fare than the original travel date purchased.
Open tickets are valid for 3 months from the date of issue
All travel purchased on a Firefly Express service or Firefly Codeshared service is Non Refundable
A change of travel date and or service (transfer) requires a minimum of 48 hours notice, from the original travel date and time.