Melbourne to Sydney / Sydney to Melbourne
Svc 55, 65, 21, 31
Full Adult Fares From $ 70.00 per person, each way
Concession Fares From $ 65.00 per person, each way
Melbourne to Adelaide / Adelaide to Melbourne
Svc 70, 71, 80, 81
Full Adult Fares From $ 55.00 per person, each way
Concession Fares From $ 50.00 per person, each way
Adelaide to Sydney / Sydney to Adelaide
Svc 71 & 31, 81 & 55, 65 & 80, 21 & 70
Fares From $ 115.00 per person, each way
Failure to travel - No Refund/Transfer
Over 48 hours notice - 50% Refund
Less than 48 hours notice - No Refund
A change in travel date will incur a $15.00 transfer fee, per
person, per sector
Less than 24 hours notice - no transfer, no refund
All Discounted Fares are non-refundable
Open tickets are valid for 3 months from the date of issue
Refunds are to be obtained from the place of purchase
The Company is not a common carrier and reserves the right to refuse to carry any person or their luggage without assigning a reason therefore.
Luggage
The Company accepts no liability for lost or damaged luggage. The
company recommends that sufficient luggage insurance be obtained.
Limit of 1 suitcase, not to exceed 20kg and a small carry bag, not
to exceed 5kg. Each item must be clearly marked with your full
name, address and contact number. Luggage exceeding the allowable
limit, or any boxed item will be considered freight and charged
accordingly. Excess luggage, surfboards, bikes or freight not
guaranteed to depart on requested service, may be held for next
available service.
Alcohol, Smoking & Drugs
Australian Federal and State Government Regulations prohibit
smoking, the consumption of alcohol and the conveyance or ingestion
of illicit drugs on coaches. Passengers under the influence of
alcohol or illicit drugs will not be permitted to board the coach.
Disruptive Behaviour
Persons behaving in a disruptive manner may be removed from the
coach at the sole discretion of the Coach Captain.
Dress Requirements
A reasonable standard of clean clothing and footwear is required.
Seat Allocation
Seat Allocation requests are not guaranteed.
Reservations
Booking Confirmations must be made 48 prior to departure.
Departure Times
Passengers must Check in 30 minutes prior to departure, whether at
a Passenger terminal or en route.
Children
All minors under the age of 13 years must be accompanied by a
chaperon aged 16 or over. A Parent / Guardian Authorisation form
must be completed for all unaccompanied minors between 13 and 16
years of age. Children 2 years and over will be charged the
applicable child rate with a confirmed seat. Children under 2 years
of age may travel free of charge if accompanied by a full fare
paying adult. Should a child under the age of 2 years require a
seat, the applicable child rate will be charged.
Travel Insurance
Travel insurance is highly recommended when making all travel
arrangements.
Other Conditions
The Company, and or their agents, will not be liable for
any accident, injury or death or any passenger, nor loss or
damage to personal effects or luggage, irrespective of the
conditions from which such accident, injury, death, loss or
damage may have arisen.
The Company, and or its agents will not be responsible for any inconvenience, or loss occasioned to delays to services and additional cost of accomodation, transport and associated expenses and this includes adverse weather.
The company, and or its agents reserve the right to cancel, vary or substitute any service in any way for any reason deemed necessary.
The company, and or its agents, reserve the right to refuse carriage of any person on any service and to remove any person from any service for any reason or in the interest of other passengers.
No guarantee, express or implied attached to any motor vehicle owned by, leased by, or operated for the company, nor can the operator or its agents accept liability for any loss, delay, cancellation of service, death or irregularity that may occur to be occasioned by any cause whatsoever and it is expressly agreed that all bookings are made and accepted under these stipulations and conditions.
Timetables and fares are subject to alteration without notice.
Meals or refreshments are not provided by the company, although stopovers en route will be provided.
Booking confirmation must be made 48 hours prior to departure.
Minors must be accompanied by an adult at all times.
All refunds are processed as per the company's refund policy.
For safety reasons certain goods or articles cannot be carried, such as weapons, explosive goods and flammable items.
Fruit and vegetables will not be carried due to Government Quarantine Regulations
Seat allocation requests are not guaranteed.
Due to safety requirements Firefly Express requires any passenger travelling with a wheelchair, must be accompanied by a carer or escort at all times.
We recommend that you contact Firefly Express a minimum 72 hours prior to departure, as the allocation of a wheelchair accessible coach on a specified or requested service is subject to availability. A wheelchair accessible coach on any Firefly Express service is not guaranteed.
Bookings made directly through any Firefly office or counter will incur a non refundable $5.00 booking fee. Any bookings made online will not incur a $5.00 booking fee.